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Nielsen Norman Group
48105 Warm Springs Blvd.
Fremont, CA 94539-7498
USA
Tel. (617) 742-2260
support@nngroup.com

Shipped same or next business day, with a choice of:
  • U.S. Mail (priority mail international for addresses outside the U.S and Canada)
  • FedEx using
    • FedEx 2nd day for addresses in the United States and
    • FedEx International Priority for international shipping.
FedEx is faster, but more expensive. In case of problems, please contact support@nngroup.com

Shipping and Handling (US dollars)


  • First-class mail/airmail: $3 USA/Canada; $10 other countries
  • FedEx: $10 USA; $50 other countries (including Canada)


Sales tax will be added to orders shipped within California.

If you are outside the United States, your own country's customs authorities may charge import duty or value-added tax for receiving a shipment from abroad. Any customs fees are your own responsibility.