E-Commerce User Experience Report (printed version)

Report by Nielsen Norman Group on the usability of e-commerce websites:

389 pages
full-color, with many screenshots
hardcover binding
more info: http://www.nngroup.com/reports/ecommerce

Shipping and handling (US dollars):

First-class mail/airmail: $3 USA/Canada; $10 other countries
FedEx: $12 USA; $50 other countries (including Canada)

Sales tax will be added to orders shipped within California.

If you are outside the United States, your own country's customs authorities may charge import duty or value-added tax for receiving a shipment from abroad. Any customs fees are your own responsibility.